If you want to cancel your order, contact the chat on the website (link of website) or by email (link of email or email adress) and our dedicated team will answer your request as fast as possible.

On open hour you could expect 4 hours after your enquiry. Please take note that you will need your order number.

We are really sorry to hear that you had an issue with your order. Don’t worry we will assist you for any issue. Please contact the chat on the website (link of website) or by email (link of email or email adress) and our dedicated team will answer your request as fast as possible.

On open hour you could expect 4 hours after your enquiry. We hope to hear from you really soon!! Please take note that you will need your order number.

You want to order? We are here to help you. Follow these steps:

1. You will need first to create an account
2. Go to the Wine Collection.
3. Take your time to select your favorite wine.
4. Once you have selected the wines you wanted, click on “add to cart” on the center of the screen underneath the description of the wine.
5. Now that you have selected and added to cart all your wines. you will find on the top right corner your cart.
6. Press the cart button
7. Double check your order and check out

If you are still not a member or logged in your account follow this steps:

1. Look at the top right corner, there is a login/ register button
2. Click on it
3. Enter your details if you have an account. If not, click on the Create an account.
4. Enter your email address in the register part and you officially created your account

You are impatient to receive your order? If you have any questions related to your parcel, you can contact our dedicated teams on the website Chat (chat link) or by email at (email link and address)

Yes we can deliver overseas, depending on the region where you want the parcel to be delivered. The cost and shipping options can vary depending on your shipment location.

We do not offer any promotions at the moment. We have a fidelity program by becoming a member of The Wine Odyssey. This membership offers exclusive advantages on a long term basis. Do you want to enjoy these Benefits? We’ll welcome you as a member of The Wine Odyssey!

You want to buy wine from us? no worries we got you. We have all the easiest payment methods. We accept all types of credit cards ( Visa, Mastercard, American Express…), we also accept Paynow. No cash payment and check payment will be allowed.

We are aware that security is really important and we care about it. We have chosen Stripe because it prioritizes security with encryption, compliance to PCI-DSS, two-factor authentication, fraud detection, tokenization, regular audits, and a secure infrastructure. With Stripe your payments will be 100% secured.